Terms of Use

1. Who we are

livedot, Windline and RunFast are made and run by Cross Constellation, in South Africa (“we”, “us” and “our” in these terms). How to reach us is in section 20. livedot is the family: Windline is for cycling, RunFast is for running, and livedot.me brings their live races, clubs and organisers together in one place.

To reach us, email [email protected] for Windline and livedot, or [email protected] for RunFast. The help centres at windline.tech/support and runfast.tech/support have answers and a contact form.

2. Your account

You can open shared ride and run pages, follow people and see forecasts without an account. To set up events, save runs, go live or claim a livedot link, you need one.

• One account across the three. Windline and RunFast each have their own sign-in, but when both use the same verified email address we link them, for example so your livedot link works in both. These terms treat them as one account with us. Where livedot.me lets you sign in, it uses the same account.
• Your own name. Use your real first and last name. Other people see it, for example on taps on the back (as “Thandi M.”) and in a rider’s or runner’s list of followers, so don’t use someone else’s name, a brand’s or a made-up one.
• Accurate details. Keep your name and email address correct and up to date. We send important messages there, including any warning about your handle.
• One person per account. An account is for one person. Don’t share yours, and don’t make one for someone else.
• Age. You must be 13 or older. If you’re under 18, you need your parent’s or guardian’s permission: they agree to these terms with you, and they’re responsible for how you use the services.
• Keep your sign-in safe. Don’t share your password, and tell us straight away if you think someone else has got into your account. You’re responsible for what happens on your account, unless it’s our fault or it happens after you’ve told us (see section 16).
• Sign in with Apple or Google. If you use one of them, Apple’s or Google’s own terms apply to that sign-in.

You can delete your account yourself at any time: see how for Windline and RunFast.

3. Your livedot link (handles)

A handle is a short name that makes your follow link easy to remember: livedot.me/yourname. It’s one stable link for every race you go live in, on Windline and on RunFast. Someone who opens it sees what your follow link would show them on your public races, race by race, under the choices you make for each race. Private races never appear on it: not by name, not by date and not live. People following you on a private race use your follow link, never your livedot link.

We control handles

• We own and run livedot.me. Every address on it, including every handle and every club and organiser page, is ours to manage.
• A handle is a licence, not property. When you claim one, we give you a personal, limited permission to use it as your livedot link while you have an account and keep to these terms. It doesn’t make the name yours: you get no ownership, trademark or other right in it, and we can withdraw the permission under the rules below.
• It can’t be sold or passed on. You can’t sell, rent, swap, trade, transfer or give away a handle, or offer to. Any attempt has no effect, and we may take the handle back.
• One handle per person, across Windline and RunFast.

Names we keep back

Some names can’t be claimed, and we may add to the list at any time:

• the addresses of club and organiser pages;
• a list of well-known events, races, brands, sponsors, and sport’s governing bodies and federations;
• our own names, such as livedot, Windline, RunFast, ProLend and Cross Constellation;
• the words livedot.me uses for its own pages, such as guides, organisers, privacy and terms;
• offensive words, and names made to look like them.

When you choose a handle, we check it as you type and tell you if it’s taken or not allowed. A name being available doesn’t mean it’s free of other people’s rights: don’t claim one that belongs to someone else.

Event and organiser names

Handles share one set of addresses with club and organiser pages (livedot.me/name). An event’s, a club’s or an organiser’s name is for that organiser, once we’ve checked they are who they say. If your handle matches one, we may ask you to choose another, and give the name to the verified organiser.

When we may refuse, take back or reassign a handle

We may refuse a handle, remove it, take it back, or give it to someone else, for:

• Impersonation: pretending to be another person, club, event, brand or organisation, or suggesting a link with one that you don’t have.
• Trademark and name claims: when someone shows us they have a better right to the name, such as a trademark, an event’s or a club’s name, or their own name.
• Squatting or bulk claiming: claiming a name to hold it rather than use it, to keep it from someone else or to sell it, or claiming names through more than one account.
• Selling: selling a handle, or trying to sell, rent or trade one.
• Inactivity: 12 months with no sign-in, race or follow on Windline or RunFast. We’ll email you at least 30 days before we take it back, and signing in during those 30 days keeps it.
• Breaking these terms, or when the law, a court or a regulator requires it.

Where we can, we’ll email you first, say why, and give you a chance to reply or choose another handle. For impersonation, an offensive name, someone’s safety or a legal claim, we may act straight away and tell you afterwards. If you think we’ve got it wrong, reply to our email and we’ll look again. Taking a handle away doesn’t by itself close your account: your races and your follow link keep working. Because a handle isn’t property, we don’t pay for one we take back or reassign (see section 16).

Changing or releasing your handle

• You can change your handle at most once every 30 days. Taking an old name back, or claiming a handle after releasing one, counts as a change.
• After a change, your old link keeps working for 30 days, and no one else can claim the old name for 90 days, so you can take it back.
• If you release your handle, it stops working at once, everywhere, and it’s held for you for 90 days.
• If you delete your account, your handle stops at once, and no one can claim it for 90 days. If you have accounts in both apps, linked by the same verified email address, and delete only one, your handle stays with the other.
• When a hold ends, the name is free for anyone to claim.

A handle is easy to guess

A follow code is random; a handle isn’t. Anyone who knows yours can follow you on the races where your link works. To stop that on a race, change who can see you on that race. To stop it everywhere, release your handle. Resetting your follow code doesn’t change your handle.

4. Live tracking and safety

• Positions can be late, wrong or missing. They depend on your phone, its battery, GPS and signal, the app staying on, and on our servers and our providers. A dot that stops moving doesn’t mean someone is in trouble, and a dot that’s moving doesn’t mean they’re fine.
• Never rely on it in an emergency. If you, or someone you’re following, might be in danger, call your local emergency number (112 from a mobile phone in South Africa and many other countries), the event’s organisers, or the person directly.
• You choose who sees you, race by race: people you approve, anyone with your link, your club’s members and, only if you turn on Findable, anyone who searches your name and anyone who opens your club’s race map. You’re responsible for who you give your link or your handle to. You can change your choices, block a follower or reset your link at any time.
• Only track yourself. Go live only on your own phone, about yourself. Never use live tracking, a follow link or a handle to track someone without their clear consent (for a child, as their parent or guardian), or to find or approach someone who doesn’t want you to.
• Organisers are responsible for their events, including the course, permits, marshals, medical cover and safety. Windline and RunFast show events; they don’t run them. See section 9.

5. Weather forecasts and historic weather

• Where it comes from. Forecasts come from Apple Weather. Historic weather comes from ten years of Copernicus ERA5 weather records. The ratings, headwind, effort, weather cost, heat stress and timings are our own calculations from that data.
• They’re estimates. Weather changes, forecasts disagree, and you may ride or run at a different pace or time from the one we plan with. A forecast, a rating or a historic average can be wrong, sometimes by a lot.
• Your judgement decides. Check the conditions yourself, follow official weather warnings and the organisers’ instructions, and decide for yourself whether, when and where to ride or run. A good rating doesn’t mean a ride or a run is safe.

Forecasts: Apple Weather and its other data sources. Historic weather contains modified Copernicus Climate Change Service information; neither the European Commission nor ECMWF is responsible for any use made of it.

6. What you share

What you add is yours: your name and photo, the photos you send us, your own words on a race, your routes and events, your club’s or organiser’s page, taps on the back, and the reports and messages you send.

• You keep it. You give us a worldwide, non-exclusive, royalty-free licence to store, copy, adapt (for example, to resize a photo, remove its location details or draw a map from a route) and show it, only as needed to run, protect and improve the services, and to show it to the people your choices allow. The licence ends when you delete it or your account, apart from copies other people already have, backups until they age out, the summaries our privacy pages say we keep, and anything the law requires us to keep.
• Public by design. A published event with its routes and forecasts, a run’s shared link, and a club’s or organiser’s page can be seen by anyone with the link. Drafts and private rides are for the people you choose.
• Ride photos you send at windline.tech/share also come with the permission you give there: to feature them on Windline’s Instagram, Facebook and website, with credit to you. Ask, and we’ll take them down.
• Only share what you may. Add only what you have the right to, and photos of other people only if they’re happy to be shown.

Don’t share anything that’s unlawful, defamatory, hateful, harassing, threatening, sexually explicit or violent; that infringes someone else’s rights; that gives away another person’s private information without their consent; or that’s spam, advertising we haven’t agreed to, or harmful code. Some of what you type, such as your words on a race, is checked for slurs and abuse as you type it, and we may remove or hide anything that breaks these terms or the law.

7. Reports and blocks

• Report any rider, runner, club or race that breaks these terms, signed in or not. We look at every report and decide what to do: nothing, a warning, removing something, taking back a handle or a page, or closing an account. We don’t tell the person you reported who reported them.
• Block anyone who follows you: they can’t follow you or see you by your link until you undo it. You can also remove a follower, or reset your link.
• We don’t check everything people share, and we aren’t responsible for what other people say or do (see section 16), but we act on reports. If something is dangerous or illegal, contact the police or emergency services first.

8. Using the services fairly

Use the services for what they’re for: planning, following and cheering on rides, runs and races. Don’t:

• scrape or collect data from the services in bulk, by hand or by machine (names, photos, positions, routes, forecasts or handles), except as our robots.txt files allow;
• use our forecasts, maps, pages or links to build or feed another product, or resell them, without our written permission;
• make automated or fake accounts or accounts for other people, or use bots or scripts to claim handles, follow people, give taps on the back or send reports;
• interfere with the services: overload them, get around their limits, blocks or privacy settings, probe or test their security without our written permission, or get into accounts or data that aren’t yours;
• copy, change or take apart our apps or code, except as the law allows;
• track anyone without their consent, or use a live position, a follow link or a handle to stalk, harass or find someone;
• harass, threaten, bully, impersonate or spam anyone, including with taps on the back, names, words or reports, or make false reports;
• use our names or logos to suggest we endorse you, without our permission;
• break the law, or help anyone else to.

9. Organisers and clubs

• We approve pages. Club and organiser pages, on livedot.me, windline.tech and runfast.tech, go live only once we’ve checked the club or organiser and approved the page. We may refuse a page or the address asked for.
• We may change or remove a page, for example if it isn’t yours, it’s misleading, someone has a valid claim to its name or trademark, it’s no longer used, or it breaks these terms. Where we can, we’ll tell you first.
• Page addresses follow the handle rules. We control them, they can’t be sold or transferred, and if a club or an event changes hands, we may move its page to the new organiser.
• Your events are yours to run. You’re responsible for them: their details (dates, routes and start times), the course, permits, marshals, medical cover and safety, and following the law. We don’t organise your event.
• Your entrants’ consent. Each entrant chooses whether to go live and who sees them. Tell your entrants how live tracking works at your event, don’t pressure anyone to go live, and get any consent the law needs, including a parent’s or guardian’s for entrants under 18.
• Club managers look after their club: who joins, what’s shared, and removing anyone who breaks the rules.

10. Free, thanks to our sponsor

• livedot, Windline and RunFast are free for everyone, thanks to our sponsor, today ProLend. Sponsors and event partners appear on our pages. If you tap through to one, its own terms and privacy apply, and we aren’t responsible for its products or services (see section 16). Sponsors receive no information about you.
• We may change, add or remove features, or stop offering a service. We’ll tell account holders about big changes, and where we can we’ll give at least 30 days’ notice by email before we close any of the three.
• If we ever charge for something, we’ll show you the price and the terms before you pay. You’ll never be charged without choosing to pay.

11. livedot

• livedot.me shows live and upcoming races, club and organiser pages, handle pages and guides from Windline and RunFast, under each app’s own choices and privacy rules. What livedot.me itself keeps is on livedot privacy.
• The people you follow on livedot.me are kept on your device.
• The guides are general information about weather, cycling, running and events. They aren’t training, medical or other professional advice.
• Asking for your event to go live on livedot.me is a request: a page goes live only once we approve it (section 9).

12. Windline

• Events: the tours, races and regular rides you set up at app.windline.tech or in the apps. Drafts are private. A published event can be seen by anyone with its link, and a private ride by the people you send its link to.
• The Windline 1000 by ProLend, and any other challenge, is for fun and personal achievement. You choose your own routes and ride at your own risk (see section 16). Any extra rules are on the challenge’s own page.
• Strava: connecting Strava is optional, and Strava’s own terms apply to your Strava account. Windline and RunFast connect to Strava as one app, livedot, so Strava’s screen says livedot. Windline adds one short summary to the end of your rides’ descriptions and changes nothing else.
• Ride photos: see section 6.

13. RunFast

• Runs and races: the casual runs and races you save, with your goal and your own words. A run’s link shows its route and weather to anyone you share it with.
• Clubs: when you join a club, its managers see your name. Club runs and races that a manager adds belong to the club.
• The RunFast 200 by ProLend, and any other challenge, is for fun and personal achievement. You choose your own routes and run at your own risk (see section 16), so run within your limits, above all in the heat. Any extra rules are on the challenge’s own page.
• Map your run and its forecast emails are estimates, like every forecast (section 5).
• Strava: connecting Strava is optional, and Strava’s own terms apply to your Strava account. Windline and RunFast connect to Strava as one app, livedot, so Strava’s screen says livedot, and one connection serves both, as RunFast’s privacy page explains.

14. The apps

• These terms apply to the Windline and RunFast apps for iPhone and Android. If you get an app from Apple’s App Store or Google Play, that store’s own terms also apply to how you get and update it.
• iPhone apps: Apple’s standard Licensed Application End User License Agreement applies too. These terms are between you and us, not Apple. We, not Apple, are responsible for the apps and their content, for supporting and maintaining them, and for any claims about them. Apple and its subsidiaries may rely on these terms for the iPhone apps.
• Android apps from our websites: install them only from windline.tech/android or runfast.tech/android (or Google Play), never from anyone else.
• Keep your app up to date: older versions may stop working. Your phone maker’s and your mobile network’s terms, and any data charges, apply too.

15. Our service and our content

• Ours: the services and apps, our names (livedot, Windline and RunFast), logos and designs, the maps and pictures we draw, our ratings and our words belong to us or to the people we license them from. You may use them as the services let you, for example to share a link, a share picture or a finisher card.
• Other providers: maps and imagery come from OpenFreeMap and OpenStreetMap contributors, Esri, Apple and Mapbox, and their own terms and credits apply to their parts.
• Ideas: if you send us suggestions, we may use them without owing you anything.

16. What we’re responsible for

Rights you can’t give up. Nothing in these terms takes away or limits the rights you have under South Africa’s Consumer Protection Act, POPIA or any other law that can’t be excluded by agreement, including the consumer laws of the country where you live. If a law means part of these terms can’t apply, that part applies as far as the law allows, and the rest still applies.

17. Ending your use

• You can stop using the services, and delete your account, at any time.
• We may suspend or close an account, remove what you’ve shared, or take away a handle or a page, if you seriously or repeatedly break these terms, if the law requires it, or to protect someone’s safety. Where it’s fair and safe to, we’ll tell you first and why, and give you a chance to put it right. If you think we got it wrong, tell us and we’ll look again.
• When an account closes, what it held is deleted as our privacy pages describe. The parts of these terms that are meant to last, such as sections 6, 16 and 19, keep applying.

18. Changes to these terms

We may update these terms, for example when we add features or the law changes, and we’ll update the date at the top. If a change is significant, we’ll email account holders at least 14 days before it takes effect, unless it has to happen sooner for legal or safety reasons. If you don’t agree with a change, you can stop using the services and delete your account. If you keep using them after a change takes effect, the new terms apply.

19. The law and disputes

• These terms are governed by the law of the Republic of South Africa.
• If something goes wrong, tell us first, at [email protected] or [email protected], and we’ll try to put it right.
• You can also complain to the National Consumer Commission or the Consumer Goods and Services Ombud, about privacy to the Information Regulator, or go to a South African court that has jurisdiction. If you live outside South Africa, you can also use the consumer bodies and courts of the country where you live, where its laws allow.
• These terms, with our privacy pages and any extra terms these terms point to (such as a challenge’s own rules, the permission you give at windline.tech/share, Apple’s EULA and the app stores’ terms), are the whole agreement between you and us about the services. If we don’t enforce a part straight away, we can still enforce it later. We may transfer these terms to a business that takes over a service, and we’ll tell you if we do; your rights under them stay the same.

20. Contact

• Who runs the services: Cross Constellation, in South Africa.
• Email: [email protected] for Windline and livedot, and [email protected] for RunFast.
• Websites: livedot.me, windline.tech and runfast.tech, with help centres at windline.tech/support and runfast.tech/support.
• Notices to us, including legal notices, go by email: to [email protected], or [email protected] for RunFast.
• Codes of conduct: Cross Constellation doesn’t subscribe to any code of conduct.
• Price: the services are free, so there’s no payment, delivery, return or refund.
• Keep a copy: save or print this page; the date at the top shows which version you have. Save or print this page